Support
Get help with Vevlo.
Questions about importing media, recording, transcription, subtitles, translation, or exports? Send us a note and include enough detail for us to help.
Email Support
For help with Vevlo, contact us at cen07840826814@gmail.com.
Email SupportWhat Vevlo can help with
- Import video from Photos or supported video and audio from Files
- Record Audio, then transcribe the finished recording
- Edit, enhance, translate, and export subtitles
- Create a captioned video with subtitles burned into the picture
Protect your privacy
Please do not send sensitive media, full transcripts, passwords, or payment information unless you choose to do so and it is necessary for your request.
Common questions
Which file types does Vevlo support?
Vevlo supports MP4 and MOV video, plus MP3, M4A, and WAV audio. Choose a video from Photos, or import supported video and audio from Files. You can also share one supported media file to Vevlo from another app.
Does Vevlo require an account?
No. Vevlo does not require an account or sign-in to import, transcribe, edit, or export supported media.
Where are my media and transcripts stored?
Imported media and transcript projects are stored in Vevlo’s local device storage. You can delete a project from the app when you no longer need it.
Which languages are available?
Choose the language spoken in your media before you transcribe: English, Chinese (Simplified), Japanese, Korean, Spanish, French, or German. Recognition quality depends on the recording, the speaker, and the language resources available on your device, so review subtitles before publishing.
Why is Vevlo preparing or downloading a language?
Vevlo uses Apple on-device language resources. The first use of a language may require iOS to prepare or download a resource. Your device can keep only a limited number of language resources available to an app at one time. If a language is unavailable, keep Vevlo open, check that the device has storage and an internet connection for the Apple download, or choose a language resource you already use.
How do translation and subtitle tracks work?
Vevlo keeps your Original transcript separate from Enhanced and translated tracks. Use Enhance Subtitles to create an Enhanced track, or Translate Subtitle to create a translated track. Choose Original, Enhanced, Translation, or Both to control what you review and export. Translation uses Apple on-device language resources and availability can vary by language pair and iOS version.
Can I edit or improve subtitles?
Yes. You can edit original subtitle text, split or merge cues, adjust timing, use Custom Vocabulary, and run Light Cleanup or Standard Cleanup. Review the result before publishing, especially for names, technical terms, or low-quality audio.
How do I export captions or create a captioned video?
Choose Export to create TXT, SRT, or VTT files for the subtitle track currently shown in Vevlo. Create Captioned Video produces a new video with the current subtitle track burned into the picture. Use the iOS Share Sheet to save or send the generated file.
How does Record Audio work?
Tap Record Audio, choose the spoken language, and allow microphone access. You can pause, resume, finish, or discard a recording. Free recording is limited to 10 minutes. Pro Lifetime supports recordings up to 4 hours. Finished recordings are saved locally and can be imported into a Vevlo project for transcription.
How do purchases work?
Free includes 3 completed transcriptions. Pro Lifetime is a one-time purchase for unlimited on-device transcription and Record Audio up to 4 hours. To restore a prior purchase, open Settings or the Pro screen and choose Restore Purchase. Purchases and Restore Purchase are handled through Apple’s App Store and StoreKit.
What should I include in a support request?
Please include your iPhone or iPad model, iOS version, Vevlo version, media type and approximate duration, chosen spoken language, and what you expected and what happened. Do not send sensitive media, full transcripts, passwords, or payment information unless you choose to do so and it is necessary for your request.
Vevlo does not require an account. Your media and projects stay in Vevlo’s local device storage unless you choose to share an export. See the Privacy Policy for details.